Terms of Service

Welcome to Musthome ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our smart security products, mobile applications, and Shopify-powered website http://www.musthomeliving.com. By purchasing our products or using our services, you agree to comply with these Terms.

1. Acceptance of Terms
By accessing or using Musthome devices, software, or services (collectively, the "Services"), you confirm that you are at least 16 years old and legally capable of entering binding agreements. If you disagree with these Terms, discontinue use immediately.

2. Account Registration & Responsibilities
- Accuracy: Provide truthful information during account creation and purchases.
- Security: Safeguard your login credentials. You are responsible for all activities under your account.
- Prohibited Use: Do not reverse-engineer, disrupt services, or misuse AI analytics for unlawful surveillance.

3. Product Usage & Limitations
- Hardware: Our solar-powered cameras, base stations, and accessories are designed for personal/residential use. Commercial use requires prior written consent.
- Software: The Musthome app grants you a non-exclusive license to access features like live monitoring, alerts, and cloud storage (if subscribed).
- Local/Cloud Storage: You retain ownership of recordings but grant us limited rights to process data for service optimization (e.g., anonymized AI training).

4. Orders & Payments
- Pricing: All prices on our Shopify store are in [USD/other] and exclude taxes/shipping. We reserve the right to correct pricing errors.
- Payment: Processed securely via Shopify Payments. Failed payments may result in order cancellation.
- Returns: Refer to our [Return Policy](link-to-return-policy) for hardware defects or warranty claims.

5. Intellectual Property
- Ownership: All software, firmware, designs, and logos are owned by Musthome. Unauthorized reproduction is prohibited.
- User Content: You retain rights to footage stored locally or in the cloud, but agree not to upload illegal or infringing material.

6. Disclaimers & Liability
- Service Availability: We do not guarantee uninterrupted access due to factors beyond our control (e.g., WiFi outages, third-party server downtime).
- Product Performance: While designed for extreme conditions (-4°F to 122°F), prolonged exposure to harsh environments may affect longevity.
- Limitation of Liability: To the fullest extent permitted by law, musthome is not liable for indirect, incidental, or consequential damages (e.g., data loss, unauthorized access due to user negligence).

7. Termination
We may suspend or terminate your access to Services if you violate these Terms. Upon termination, you must cease using all hardware/software and delete the app.

8. Dispute Resolution
- Governing Law: These Terms are governed by the laws of [Insert Jurisdiction, e.g., State of California].
- Arbitration: Disputes will be resolved through binding arbitration, not class-action lawsuits.

9. Modifications
We may update these Terms to reflect legal, technical, or operational changes. Continued use after updates constitutes acceptance.

10. Contact Us
For questions or disputes:
- Email: support@musthomeliving.com
- Tell: +1 18335912277
- Whatsapp: +852 5446 3049
- Address: Musthome Electric Company Limited, 2/F BILLION TRADE CTR31 HUNG TO RD, RM 207, Kwun Tong, Kowloon Hong Kong SAR

Why These Terms Matter
These Terms ensure clarity, protect both parties, and align with our commitment to transparency. By choosing Musthome, you’re not just buying a product—you’re joining a community built on trust and innovation.