1. Make sure device notifications are turned on in theMusthome app:Musthome APP → User → Notifications → Device Notifications.
2. Check that notifications forMusthome are enabled in your phone's settings: Settings → Notifications →Musthome → Allow Notifications.
3. Ensure your phone has a stable internet connection.
4. Double-check that 'Do Not Disturb' mode is off on your phone.
FAQs
Find Answers To All Your Questions
APP-related FAQs
Device Sharing
Base Stations Related FAQs
Why am I not receiving notifications from my device?
How to change my account password?
You can go to the User page, click on the avatar to enter the personal center, click "Password" to enter the password change page to change your account password
Why do I need to select a region or country when registering?
Selecting your region or country helps connect your account to the nearest server, ensuring faster load times and a smoother experience.
To guarantee optimal performance, please adhere to the following regional rules when registering or logging in:
1.Region Matching Principle
The region selected during registration will be permanently linked to your account. You must choose the same region when logging in to access your dedicated server.
To use the service in other regions, create a new local account (data from your original regional account will remain stored separately).
2.Global Availability
The app can be used in any country/region, but your account will always connect to the server in your registered region to ensure service stability.
Example: A user registered under the "United States" region will still connect to U.S. servers when logging in from China.
3.Device Sharing Restrictions
Devices you add can only be shared with users whose accounts are registered in the same region as yours.
Example: A U.S. account user cannot share devices with a European account user.
Can I log in to the same account on multiple devices?
The app supports both Android and iOS devices, but you can only be logged into your account on one device at a time. If you log in on another device, your current session will be logged out. Family members can register their own accounts and use the device sharing feature to manage or view devices together.
How do I access live streaming?
After successfully adding the camera, go to the home page and tap the play icon on the camera feed to start live streaming.
How to share devices with family?
1. Go to "User → Shared Device" or "Device Settings → Device Sharing" to access the device sharing page.
2. On the Device Sharing page, select your preferred settings to share the device with your family.
What to do if device sharing fails?
1. Make sure you are the device owner, not the recipient of the share.
2. Ensure that both you and the person you're sharing with are registered in the same country/region.
3. Check if your share is still within the valid time frame. Expired shares cannot be accepted (the share invitation is valid for 24 hours).
How do I cancel device sharing?
To cancel sharing, follow these steps:
1. Go to Camera Settings → Device Sharing →User Account → Cancel Sharing.
2. Alternatively, go to User → Shared Device → User Account → Cancel Sharing.
How does the product work together?
The Pan-Tilt Camera Set System consists of two components: the HomeBase and the cameras.
The cameras detect motion events, keeping you informed of what's happening. The HomeBase connects to the internet, communicates with the cameras, and stores videos in its embedded local storage.
How do I install the HomeBase?
1. All required parts are included in the box: one base station, one power cable, and one Ethernet cable.
2. Connect the base station to power using the included 12V/2A power adapter.
3. Connect the HomeBase to a router with an Ethernet cable. Wait 1 minute until the indicator light turns from red to blue.
4. Place the base station 3.3 feet away from the router and avoid interference sources such as microwave ovens, cordless phones, and Bluetooth devices.
5. The HomeBase needs to be placed at least 3.3 feet above the ground.
How to add a HomeBase in APP?
Follow these steps to set up the network connection:
1. Power on the base station using the original 12V/2A adapter, connect it to your router via Ethernet cable, and wait 1 minute until the indicator light turns blue.
2.Turn on all child cameras.
3. On your phone, go to Settings > WLAN and connect to the same Wi-Fi network as the HomeBase.
4. Press and hold the Sync Button on the HomeBase for at least 3 seconds until you hear a beep and see the blue light flash.
5. Open the app, tap the QR code scan icon in the top right of the home page, and scan the QR code on the bottom of the HomeBase.
6. Follow the app's on-screen instructions and tap "Next" to reach the HomeBase search page.
7. Wait for the APP to automatically connect successfully
What should I do if the HomeBase goes offline?
Troubleshoot HomeBase Power/Network Status via Indicator Lights:
1.No light: Power not connected .Please Replug the power cable firmly.
2.Red light: Network error:
Check if the Ethernet cable is loose.
Unplug and replug the cable, wait ~1 minute for blue light.
If red persists, restart your router or contact ISP.
3.Blinking blue light: In pairing mode (ready for network setup).Please add the HomeBase in the APP again;
4.Solid blue light: Normal operation.
What is the purpose of the USB port on the HomeBase?
The USB port on the HomeBase is used to charge the cameras.
APP-related FAQs
Why am I not receiving notifications from my device?
1. Make sure device notifications are turned on in theMusthome app:Musthome APP → User → Notifications → Device Notifications.
2. Check that notifications forMusthome are enabled in your phone's settings: Settings → Notifications →Musthome → Allow Notifications.
3. Ensure your phone has a stable internet connection.
4. Double-check that 'Do Not Disturb' mode is off on your phone.
How to change my account password?
You can go to the User page, click on the avatar to enter the personal center, click "Password" to enter the password change page to change your account password
Why do I need to select a region or country when registering?
Selecting your region or country helps connect your account to the nearest server, ensuring faster load times and a smoother experience.
To guarantee optimal performance, please adhere to the following regional rules when registering or logging in:
1.Region Matching Principle
The region selected during registration will be permanently linked to your account. You must choose the same region when logging in to access your dedicated server.
To use the service in other regions, create a new local account (data from your original regional account will remain stored separately).
2.Global Availability
The app can be used in any country/region, but your account will always connect to the server in your registered region to ensure service stability.
Example: A user registered under the "United States" region will still connect to U.S. servers when logging in from China.
3.Device Sharing Restrictions
Devices you add can only be shared with users whose accounts are registered in the same region as yours.
Example: A U.S. account user cannot share devices with a European account user.
Can I log in to the same account on multiple devices?
The app supports both Android and iOS devices, but you can only be logged into your account on one device at a time. If you log in on another device, your current session will be logged out. Family members can register their own accounts and use the device sharing feature to manage or view devices together.
How do I access live streaming?
After successfully adding the camera, go to the home page and tap the play icon on the camera feed to start live streaming.
Device Sharing
How to share devices with family?
1. Go to "User → Shared Device" or "Device Settings → Device Sharing" to access the device sharing page.
2. On the Device Sharing page, select your preferred settings to share the device with your family.
What to do if device sharing fails?
1. Make sure you are the device owner, not the recipient of the share.
2. Ensure that both you and the person you're sharing with are registered in the same country/region.
3. Check if your share is still within the valid time frame. Expired shares cannot be accepted (the share invitation is valid for 24 hours).
How do I cancel device sharing?
To cancel sharing, follow these steps:
1. Go to Camera Settings → Device Sharing →User Account → Cancel Sharing.
2. Alternatively, go to User → Shared Device → User Account → Cancel Sharing.
Base Stations Related FAQs
How does the product work together?
The Pan-Tilt Camera Set System consists of two components: the HomeBase and the cameras.
The cameras detect motion events, keeping you informed of what's happening. The HomeBase connects to the internet, communicates with the cameras, and stores videos in its embedded local storage.
How do I install the HomeBase?
1. All required parts are included in the box: one base station, one power cable, and one Ethernet cable.
2. Connect the base station to power using the included 12V/2A power adapter.
3. Connect the HomeBase to a router with an Ethernet cable. Wait 1 minute until the indicator light turns from red to blue.
4. Place the base station 3.3 feet away from the router and avoid interference sources such as microwave ovens, cordless phones, and Bluetooth devices.
5. The HomeBase needs to be placed at least 3.3 feet above the ground.
How to add a HomeBase in APP?
Follow these steps to set up the network connection:
1. Power on the base station using the original 12V/2A adapter, connect it to your router via Ethernet cable, and wait 1 minute until the indicator light turns blue.
2.Turn on all child cameras.
3. On your phone, go to Settings > WLAN and connect to the same Wi-Fi network as the HomeBase.
4. Press and hold the Sync Button on the HomeBase for at least 3 seconds until you hear a beep and see the blue light flash.
5. Open the app, tap the QR code scan icon in the top right of the home page, and scan the QR code on the bottom of the HomeBase.
6. Follow the app's on-screen instructions and tap "Next" to reach the HomeBase search page.
7. Wait for the APP to automatically connect successfully
What should I do if the HomeBase goes offline?
Troubleshoot HomeBase Power/Network Status via Indicator Lights:
1.No light: Power not connected .Please Replug the power cable firmly.
2.Red light: Network error:
Check if the Ethernet cable is loose.
Unplug and replug the cable, wait ~1 minute for blue light.
If red persists, restart your router or contact ISP.
3.Blinking blue light: In pairing mode (ready for network setup).Please add the HomeBase in the APP again;
4.Solid blue light: Normal operation.
What is the purpose of the USB port on the HomeBase?
The USB port on the HomeBase is used to charge the cameras.
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