Last Updated:[5/25/2025]

At Musthome("we," "us," or "our"), we prioritize your privacy and are committed to protecting the personal data of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our smart security products(including cameras, base stations, and mobile apps) and visit our Shopify-powered website http://www.musthomeliving.com. By using our services, you agree to the terms outlined below.

1. Information We Collect
We collect data to deliver and improve our services:
- Account & Purchase Data: Name, email, shipping address, payment details (processed securely via Shopify Payments).
- Device & Usage Data: IP address, device type, WiFi network details, timestamps, motion detection logs, and video metadata (e.g., resolution, duration).
- AI-Processed Data: Footage analyzed by AI for person/vehicle/object detection (no facial recognition or biometric profiling).
- Local & Cloud Storage: Video recordings stored on 64GB/128GB local storage (TF card) or encrypted cloud servers (optional subscription).

2. How We Use Your Information
- Product Functionality: Enable live monitoring, alerts, and playback via the Musthome app.
- Service Improvement: Train AI algorithms (anonymized data only) and optimize hardware performance.
- Customer Support: Respond to inquiries, troubleshoot issues, and manage warranties.
- Marketing: Send product updates or offers (opt-out anytime via email or account settings).

3. Data Sharing & Disclosure
We never sell your data. Limited sharing occurs only for essential purposes:
- Service Providers: Trusted third parties like Shopify (payment processing), AWS (cloud storage), and logistics partners (order fulfillment).
- Legal Compliance: Disclose data if required by law (e.g., court orders, fraud prevention).

4. Your Rights & Choices
- Access/Delete Data: Download or erase recordings via the musthome app. Delete your account.
- Opt-Out: Unsubscribe from marketing emails or disable AI analytics in app settings.

5. Children’s Privacy
Our products are not intended for users under 16. We do not knowingly collect data from minors.

6. Policy Updates
We may update this policy to reflect legal or technological changes. Significant updates will be notified via email or app alerts.

Contact Us
For questions, data requests, or complaints:
- Email: support@musthomeliving.com
- Address: 2/F BILLION TRADE CTR31 HUNG TO RD, RM 207, Kwun Tong, Kowloon Hong Kong SAR

Why Trust Musthome?
As a security-first brand, we design products to protect both your home and privacy. No backdoors. No hidden fees. Just clarity, control, and peace of mind.

Notes for Implementation
1. Link to Shopify’s policies and third-party services as needed.
2. Ensure compliance with regional laws (e.g., GDPR for EU customers).

This policy balances technical accuracy with readability, reinforcing trust while meeting Shopify’s requirements. Let me know if you need adjustments!